Telephone 01792 643000
(for both surgeries)

Patient rights and responsibilities

When you register with the practice you are entering into a contract with us.

Practice values

  1. The practice will manage medical conditions according to the highest standards as defined by the profession.
  2. All staff will treat you with courtesy and respect.
  3. You will receive appropriate information regarding your medical condition and treatment.
  4. Partners, nurses and staff will be encouraged to undertake appropriate further training.

Patients responsibilities

  1. Patient should attend their consultations at the arranged times and if this is not possible should inform the practice as soon as possible.
  2. Patients should understand that consultations are for one person only. A further consultation should be booked for more than one person.
  3. Patients are responsible for their own health and the health of their children and should co-operate with the practice in trying to keep them healthy.
  4. House call requests should only be made for those who are housebound or terminally ill. Most medical problems are dealt with more effectively in the clinical setting of a surgery.
  5. We ask that patients treat the staff and doctors with respect and courtesy. The practice operates a zero tolerance policy with regard to aggression and violence towards staff and doctors.
  6. Patients moving outside the practice area will be asked to register with a nearer GP.