Monthly activity at the surgery
Each month we record the activity at our practice. Here are the details in both text and an illustration.
Total number of telephone calls to surgery: 3,132
Number of telephone calls answered within two minutes: 3,109
Number of telephone calls abandoned: 23
Repeat prescriptions – Items issued by prescription: 2,811
Referrals made: 340
Fit notes issued: 107
Administrative communications issued (letters/email): 550
Test messages sent and received: 10
Total digital requests submitted to the practice: 2,417
Appointments Total: 2,964
Appointments Seen: 2,744
Appointments where the patient did not attend (DNAs): 220
