Monthly activity at the surgery
Each month we record the activity at our practice. Here are the details in both text and an illustration.
Total number of telephone calls to surgery: 3,303
Number of telephone calls answered within two minutes: 3,271
Number of telephone calls abandoned: 32
Repeat prescriptions – Items issued by prescription: 2,882
Referrals made: 329
Fit notes issued: 100
Administrative communications issued (letters/email): 910
Text messages sent and received: 2
Total digital requests submitted to the practice: 2,526
Appointments Total: 3,379
Appointments Seen: 3,146
Appointments where the patient did not attend (DNAs): 233
