MONTHLY ACTIVITY AT THE SURGERY
Each month we record the activity at our practice. Here are the details in both text and an illustration.
Total number of telephone calls to surgery: 3,214
Number of telephone calls answered within two minutes: 3,180
Number of telephone calls abandoned: 34
Repeat prescriptions – Items issued by prescription: 2,913
Referrals made: 405
Fit notes issued: 99
Administrative communications issued (letters/email): 975
Text messages sent and received: 14
Total digital requests submitted to the practice: 2,388
Appointments Total: 3,423
Appointments Seen: 3,214
Appointments where the patient did not attend (DNAs): 209
