MONTHLY ACTIVITY AT THE SURGERY
Each month we record the activity at our practice. Here are the details in both text and an illustration.
Total number of telephone calls to surgery: 3,666
Number of telephone calls answered within two minutes: 3,643
Number of telephone calls abandoned: 23
Repeat prescriptions – Items issued by prescription: 2,837
Referrals made: 351
Fit notes issued: 116
Administrative communications issued (letters/email): 1,104
Text messages sent and received: 20
Total digital requests submitted to the practice: 2,639
Appointments Total: 3,255
Appointments Seen: 3,056
Appointments where the patient did not attend (DNAs): 199
