MONTHLY ACTIVITY AT THE SURGERY
Each month we record the activity at our practice. Here are the details in both text and an illustration.
Total number of telephone calls to surgery: 3,214
Number of telephone calls answered within two minutes: 3,203
Number of telephone calls abandoned: 11
Repeat prescriptions – Items issued by prescription: 2,836
Referrals made: 343
Fit notes issued: 114
Administrative communications issued (letters/email): 1,030
Text messages sent and received: 12
Total digital requests submitted to the practice: 1,698
Appointments Total: 3,229
Appointments Seen: 3,026
Appointments where the patient did not attend (DNAs): 203
