MONTHLY ACTIVITY AT THE SURGERY
Each month we record the activity at our practice. Here are the details in both text and an illustration.
Total number of telephone calls to surgery: 3,295
Number of telephone calls answered within two minutes: 3,272
Number of telephone calls abandoned: 23
Repeat prescriptions – Items issued by prescription: 2,793
Referrals made: 325
Fit notes issued: 91
Administrative communications issued (letters/email): 837
Text messages sent and received: 1,017
Total digital requests submitted to the practice: 2,170
Appointments Total: 3,304
Appointments Seen: 3,110
Appointments where the patient did not attend (DNAs): 194
