MONTHLY ACTIVITY AT THE SURGERY
Each month we record the activity at our practice. Here are the details in both text and an illustration.
Total number of telephone calls to surgery: 3,203
Number of telephone calls answered within two minutes: 3,203
Number of telephone calls abandoned: 48
Repeat prescriptions – Items issued by prescription: 2,844
Referrals made: 406
Fit notes issued: 94
Administrative communications issued (letters/email): 768
Total digital requests submitted to the practice: 2,947
Appointments Total: 3,467
Appointments Seen: 3,232
Appointments where the patient did not attend (DNAs): 235 
