MONTHLY ACTIVITY AT THE SURGERY
Each month we record the activity at our practice. Here are the details in both text and an illustration.
Total number of telephone calls to surgery: 3,651
Number of telephone calls answered within two minutes: 3,632
Number of telephone calls abandoned: 37
Repeat prescriptions – Items issued by prescription: 3,134
Referrals made: 378
Fit notes issued: 117
Administrative communications issued (letters/email): 1,328
Text messages sent and received: 3,461
Total digital requests submitted to the practice: 2,191
Appointments Total: 4,199
Appointments Seen: 3,889
Appointments where the patient did not attend (DNAs): 310
