MONTHLY ACTIVITY AT THE SURGERY
Each month we record the activity at our practice. Here are the details in both text and an illustration.
Total number of telephone calls to surgery: 3,279
Number of telephone calls answered within two minutes: 3,279
Number of telephone calls abandoned: 23
Repeat prescriptions – Items issued by prescription: 2,819
Referrals made: 371
Fit notes issued: 110
Administrative communications issued (letters/email): 1,251
Text messages sent and received: 3,461
Total digital requests submitted to the practice: 2,393
Appointments Total: 3,539
Appointments Seen: 3,316
Appointments where the patient did not attend (DNAs): 223
