MONTHLY ACTIVITY AT THE SURGERY
Each month we record the activity at our practice. Here are the details in both text and an illustration.
Total number of telephone calls to surgery: 2,996
Number of telephone calls answered within two minutes: 2,996
Number of telephone calls abandoned: 31
Repeat prescriptions – Items issued by prescription: 2,806
Referrals made: 293
Fit notes issued: 105
Administrative communications issued (letters/email): 889
Text messages sent and received: 792
Total digital requests submitted to the practice: 2,381
Appointments Total: 3,062
Appointments Seen: 2,855
Appointments where the patient did not attend (DNAs): 207
